Return/Refund Policy

At Maxpet Store, your satisfaction is very important to us. We want every purchase you make to bring you comfort and confidence, and we understand that there may be times when a product does not meet your expectations. This Refund and Return Policy explains how we handle returns, exchanges, and refunds to ensure that your shopping experience with us is simple and fair.

We accept returns within thirty days of delivery as long as the item is unused, kept in its original packaging, and in the same condition as when it was received. Proof of purchase, such as your order confirmation or receipt, is required. Once your return is received and inspected, we will notify you about the status of your refund. Approved refunds will be processed to your original payment method, and while we issue them promptly, it may take between five and ten business days for your bank or card provider to complete the transaction.

Exchanges are available for items that arrive defective or damaged. In such cases, we will arrange to send you a replacement of the same product. If you received the wrong item or your order was damaged in transit, please contact us immediately with your order number and clear details of the issue so that we can resolve it at no additional cost to you.

Please note that certain products cannot be returned for hygiene, safety, or customization reasons. Products that show signs of use, are returned beyond thirty days of delivery, or are missing parts not due to our error may also not qualify for a refund. Unless the return is due to our mistake, customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned package without proof of delivery.

We do not take your trust lightly. If you ever receive a product that is damaged, defective, or not what you ordered, we will take full responsibility and make sure the matter is resolved quickly. For all refund and return inquiries, please contact us by email at anthonyvaldo@protonmail.com or by mail at Maxpet Store, Eternitveien 10, 3470 Slemmestad, Norway. Our team is here to support you and ensure your concerns are handled with care.